Practice Communication Policy

In our practice, the procedure for GP's and clinical staff returning telephone calls is they are scheduled between patinets or at the end of the day. If the matter is urgert the call will be transferred to the GP or clinical staff ASAP. A receptionist will take a message with patient name, telephone number and the reason for the call and any requests, our staff will date this message and either give it to the GP or place it in their pigeon hole, the GP will check their pigeon hole daily. Either the GP will return the call themselves or they will relay the information onto the receptionist who will return the call and only relay exactly what the GP has said, if the patient has any further questions the receptionist will either take another message or make an appointment.